BOOKING TERMS & CONDITIONS
Thank you for choosing to book your holiday with us at Maple Bank Guest House. Our plan is to make you feel like you are ‘home from home’.
The following terms and conditions apply to your booking. They form the terms of a legally binding contract between you and Maple Bank Guest House.
The price payable includes accommodation and breakfast for the number of nights stated on your booking.
Rates are charge per room, per night. With a minimum of one person and maximum of two people per room. We do not charge single person supplements as our price is charged per room.
The room tariff includes one breakfast per person per day and does not cover the cost of any additional items. The toiletries in your room are complimentary, as well as the mint cream chocolate. Towels, linen and bath mat are automatically provided.
The only exception is for Room 6. This room has a double bed and single bed. If the room is occupied by two adults in the double bed and the single bed is occupied by a child, aged between 5 and 16, then an additional £45 is charged to cover this third person occupancy.
We charge £10 per stay for dogs.
Parking is free at Maple Bank Guest House for our guests. Guests park their cars at their own risk and Maple Bank Guest House does not accept any responsibility for any damage, accident or loss to cars or their contents.
We do not ask for a deposit at time of booking.
Confirmation of Booking
Your booking will be completed when we acknowledge receipt of your booking request if the booking is made direct. Prior to that the booking will only be regarded as provisional.
If you are booking via an OTA, you will receive a booking confirmation directly from the OTA you are booking with, eg Booking.com or Expedia
Booking length of stay
We have a minimum booking of two nights unless otherwise stated online. This is extended to a minimum of three nights per booking over Easter, the two English May bank holidays and the English August bank holiday. If you have any queries, then please call us on 017687 78229 or email us on email@example.com and we can talk through your requirements.
We accept payment by credit or debit card or cash. We do not accept American Express or Diners Club or cheques.
Payment for any outstanding balance for the cost of your stay will be taken on checking out. Any extras incurred will be payable on departure.
We will keep your card details for a short period until we are satisfied that there have been not been any:
- Chargeable breakages/damage
- Breach of no-smoking or pet policy
- Any extras incurred.
Your card details are held online within the encrypted area of our channel manager Eviivo and is password protected. The same applies for Booking.com. Our laptop and mobile devices are all password protected.
Cancellation by a guest
The guest can cancel free of charge until 14 days before arrival. The guest will be charged the total price if they cancel in the 14 days before arrival. If the guest doesn’t show up they will be charged the total price.
Cancellations must be made or confirmed in writing.
It is recommended that you take out travel insurance which provides for cancellation cover.
Departure earlier than planned
If you choose to depart earlier than your planned check out day - for whatever reason – then we reserve the right to charge the full amount stated in the confirmation
Cancellation by Maple Bank Guest House
In the unlikely event that we are forced to cancel your booking we will attempt to offer you alternative accommodation. If suitable accommodation is not available then we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us.
Amendment by us
If you have booked a specific room, we will try to ensure that this room is available to you. We do however reserve the right to accommodate you in a different room. If this room is not acceptable, you have the right to treat the booking as being cancelled and we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us.
Arrival and Departure
We do ask that you try to check-in between 5pm and 7pm so we can ensure that someone is here to greet you and take you to your room. If you wish to check in earlier, please call us on 017687 78229 or email us on firstname.lastname@example.org and we can make arrangements to ensure your wishes are accommodated.
Checkout is by 10am. Later check out can be arranged by prior agreement. Please call us on 017687 78229 or email us on email@example.com and we can plan to ensure your wishes are accommodated.
Damage and Breakages
We are sure that you will take care whilst you stay with us, and we acknowledge that accidents sometimes happen. We do however reserve the right to charge for any damage or breakages which we consider was deliberately or recklessly caused. You will be notified in writing as soon as is reasonably practicable if the damage is discovered after you depart. We also reserve the right to charge further sums if we are unable to re-let the room as a consequence of the damage.
We are a No Smoking Establishment. If we find that guests have been smoking in the room, then we reserve the right to ask you to leave immediately. You will remain liable for the whole of the cost of your stay. Whether or not you are asked to leave, we also reserve the right to charge a sum equivalent to one night’s stay if we are unable to re-let the room for 24 hours whilst it is fully aired. You will be notified in writing as soon as is reasonably practicable if evidence of smoking is discovered after you depart.
We are a dog-friendly bed-and-breakfast but we do expect the owner to be responsible for their dog(s) and respectful of other guests in the Guest House, as well as managing their dogs interactions with other guests’ dog(s) and the owners dog(s) who live at Maple Bank Guest House.
We do not allow dogs into the dining-room during breakfast and ask that you either put your dog in your car during breakfast or securely in your room. You can do this by bringing your own crates or we have two available that you may use.
We do have some spare dog beds, towels and bowls but ask that you bring with you whatever your dog(s) needs to have an enjoyable and stress-free stay. Each room has a tray for dog bowls to protect the carpets, and spare fleeces.
We have an enclosed garden at the rear of the house that you are very welcome to use to exercise your dog(s), but you do so at your own risk. Maple Bank Guest House does not accept any responsibility for any injury to dog(s) or loss of dog should the dog escape the boundaries of the garden.
Please be considerate of other users of the garden and clean up after your pet. Pooh bags and torches are available in the inner porch by the front door. Please leave all pooh bags in the green metal dustbin by the fence in the garden.
Please note that you cannot leave your dog unattended in your room – or in your car – for extended periods of time, apart from during breakfast.
We charge £10 per stay for your dog(s) to cover the extra time in cleaning the rooms, and this includes the room servicing each day. Any damage incurred by your dog(s) during your stay will be charged for. We also reserve the right to charge a sum equivalent to one night’s stay for each day we are unable to re-let the room.
Drink and our license
We are not licensed. Guests may bring their own alcohol into the guest house and keep it either in their room or can store in the guest fridge in the dining room at their own risk. Maple Bank Guest House is not responsible for any loss of guest property in the guest fridge.
We do not accept any liability for damage to your property or injury to you (or other members of your party) whilst on our premises – including in the gardens and car park areas - unless caused by the negligence of us, or our employees.
Any data collected as a result of your booking will be stored in accordance with the provisions of the GDPR legislation. Please see our Privacy and Cookies Policy.
Any dispute between us will be governed by the non-exclusive law of the English Courts.