For those of you who have stayed with us already, you'll know that our approach to cleanliness is extremely thorough - which is also reflected in our guests reviews' scores.
Whilst social distancing and mask wearing is no longer required by law, we continue to respect our guests and friends who work with us. We therefore continue to manage our dining room space during breakfast, chat with our guests about their daily room requirements and replenishment of goodies, and follow guidance from national and international health authorities such as Public Health England and the World Health Organisation - alongside various industry bodies such as Cumbria Tourism Authority, Keswick Tourist Association, Visit England and the B&B Association. We receive regular updates from these industry bodies who are continuing to share best-practice guidance.
In addition, here are a few other steps we have implemented, to give our guests and friends further reassurance:
- Where possible, weather permitting, we will chat with you in the car park, to run you through everything relating to you room and your stay; if the weather is not playing on our side then we can chat in the dining room
- Where possible, we take payment before your arrival - to reduce handling of the card machine
- Our rooms will continue to be deep cleaned and disinfected after each stay
- For the immediate future, we will continue to use our temporary bedheads slips for our bedheads as these can be washed
- We will continue to stagger our breakfast times to allow guests to enjoy their breakfasts. You can book your breakfast time before you arrive if you wish, just give us a call, and groups will be asked to all arrive and sit together for breakfast
- The dining room is set-up to allow maximum space between guests' tables and each table has its own condiments and jams, milk and butter
- If you have pre-ordered fresh fruit salad and Bircher Muesli via the breakfast menu, these will be on your table when you come down to breakfast. Yogurts and cereals are served as individual portions
- The dining room and other public areas will continue to be cleaned to the highest standard and hand sanitiser is available in the hall, the dining room, and on both the first and second floor landings - for guests to use - as well as in each bedroom
- If you wish to have a take-away evening meal in the House rather than eat out, some of our local pubs and restaurants can offer you this service, and you're welcome to eat your meal in the dining room, at your table. Our recommendations and phone numbers are available in your room. And some menus are also in your room, as well as being available online
- If you were to develop Covid during your stay, and test positive, we will ask you to head home immediately to seek professional medical care.
Hopefully all of this will give you peace of mind and you can relax and enjoy your stay.
Your support for the UK tourism industry is really appreciated. Whilst we are a small business, like most other small businesses, we source as much as we can from local suppliers and businesses. Our guests have a choice of pubs in the village, all within walking distance. Our guests shop for holiday treats and souvenirs in the surrounding villages and towns - as well as treating themselves in local cafes and restaurants. And we have a wonderful team of local craftsmen who we have been working with us over the last four years refurbishing and maintaining the House and garden. All of these are either small businesses or self-employed folk who rely on your support when you come to stay in the Lakes.
