COVID-19 STATEMENT

As part of our assessment for our COVID-19 ready accreditations, we are required to have a COVID-19 Statement available.  Please see below.

Maple Bank Guest House COVID-19 Statement

The well being of our guests and friends who work with us is – and will always remain – our top priority. We take great pride in maintaining the highest standards of cleanliness and hygiene across Maple Bank Guest House hotels at all times – reflected in previous guests reviews’.

In response to the COVID-19 virus, we have taken additional measures to make our cleaning and hygiene protocols even more rigorous.  These have been developed to ensure that they follow mandatory government guidelines as well following best-practice protocols in conjunction with global and local public health authorities’ guidelines (including the WHO and Public Health England) – as well as various industry bodies such as Cumbria Tourism Authority, UK Hospitality and the B&B Association.

Daily house cleaning

  • Our cleaning regime: using Dettol in all our rooms and public areas
  • Our public areas and high volume guest touch point areas including door handles, handrails, tables and reception desk will be disinfected everyday
  • PPE will be worn, when required, if a room tidy/hoover is requested and if a bed linen change is also requested

Check-in

  • Each guest to provide arrival time after 5pm, to stagger check-in times
  • Guests will be welcomed either in the car park, in the front porch area or in the dining room, at 2m distance
  • As per UK Government guidelines, face coverings must be worn in public areas until guests are seated at their breakfast table or in their room, and we will wear a face covering whilst serving your breakfast
  • A pre-completed registration form will be left in each guests’ room to sign. A signature means all guests agree to follow Maple Bank’s COVID-19 protocols
  • Payment will be taken the day before arrival – or one day after if payment is to be taken via a Virtual Card – and the receipt will be left in each room
  • Breakfast order forms will be in guest rooms on arrival, and will be required to be completed and left in reception before 9pm each day
  • Any guest with symptoms on arrival will not be permitted to stay and must leave immediately
  • Any guests who develops symptoms during their stay will be asked to head home immediately to seek professional advice and treatment

Guests rooms’ contents management and cleaning protocols

  • Our laundry is provided externally and our supplier cleans to NHS standard
  • Rooms will be deep cleaned and disinfected after each stay
  • Soft furnishings have been replaced with items which can washed after each stay:
    • Bedhead slips
    • Bedspreads have been replaced with fleeces and throws which can be washed after each stay, or rotated between stays
    • Cushions have been replaced with a third pillow per person
  • We will not be carrying out any room tidies a guests stay – during 2021 – unless specifically requested
  • Each day we will ask guests to leave their windows open when they come down to breakfast – weather permitting – and to leave open during the day whilst out, to put their bins outside their room to be emptied, along with any dirty cups, glasses, plates, milk thermos and cake tub
  • Hand sanitiser is available in each room for guests to use

Dining room and breakfast

  • We will continue to ask guests to choose their breakfast time, to allow guests to enjoy their breakfasts and to enable more social distancing.  Breakfast is now available between 7.30am and 9.30am but these timings are subject to change by Maple Bank
  • We will continue to ask guests to pre-order their breakfast each day via the breakfast order form, as this helps us to plan our breakfast prep and reduce waste.  A new one will be left outside your room each afternoon.  A completed one to be left on the reception table by 9pm the previous evening
  • Hand sanitiser is available in the dining room to use on entry and prior to using the toaster
  • The dining room and other public areas will be disinfected every day
  • The dining room is set-up to allow maximum social distancing between tables and guests – with separate side tables to accommodate their own set of condiments, jams and sauces
  • Each table will have its own milk and butter
  • Each table will have its own tea and coffee
  • Each table will have its own fruit salad and fruit juices if pre-ordered via the breakfast menu the night before
  • Each room or group booking will use the same table during their stay
  • Yoghurts and cereals are packed as individual portions
  • As per UK Government guidelines, your server will be wearing a face mask in the dining room

Check-out

  • All guests will be asked to telephone Maple Bank as soon as possible if they develop symptoms within 14 days of check-out
  • On checkout, all guests will be asked to strip their bed and leave their towels/bed linen in a laundry bag in their room, to open their windows, and to leave their bins, dirty cups, glasses, milk thermos and cake tub outside their door, and to leave their room key in the bedroom door

Cancellations by Maple Bank Guest House

Bookings will be cancelled by Maple Bank Guest House if:

  • Maple Bank enters a local or national lockdown
  • guests come from an area in the UK that are subject to a local lockdown requirement
  • guests come from overseas that are subject to a local or national lockdown
  • Maple Bank is required to shut down due to a previous guest having  a positive COVID-19 test.

Please note that Maple Bank does not accept bookings for the purposes of a mandatory quarantine.