COVID-19 STATEMENT

As part of our assessment for our COVID-19 ready accreditations, we are required to have a COVID-19 Statement available.  Please see below.

Maple Bank Guest House COVID-19 Statement

The well being of our guests and friends who work with us is – and will always remain – our top priority. We take great pride in maintaining the highest standards of cleanliness and hygiene across Maple Bank Guest House hotels at all times – reflected in guests reviews’.

In response to the COVID-19 virus, we have taken additional measures to make our cleaning and hygiene protocols even more rigorous.  These have been developed to ensure that they follow mandatory government guidelines as well following best-practice protocols in conjunction with global and local public health authorities’ guidelines (including the WHO and Public Health England) – as well as various industry bodies such as Cumbria Tourism Authority, UK Hospitality and the B&B Association.

Due to the current UK government COVID-19 guidance, we are unable to accept any bookings from Tier 3 in England and Wales, and no Tier 3 or Tier 4 bookings from Scotland.

Daily house cleaning

  • Our cleaning regime: using Dettol in all our rooms and public areas
  • Our public areas and high volume guest touch point areas including door handles, handrails, tables and reception desk will be disinfected everyday
  • PPE will be worn as needed during a requested bed linen change

Room availability

  • We will be rotating our rooms in order to allow as much space as possible between bookings.  This might mean that whilst a guest may have booked a kingsize room, a guest might have a double room or the family room on arrival, or vice versa
  • We have maintained a 24 hour cleaning buffer before and after each stay

Check-in

  • Each guest to provide arrival time after 5pm, to stagger check-in times
  • Guests will be welcomed either in the car park, in the front porch area or in the dining room, at 2m distance
  • Face coverings must now be worn in the public areas until guests are seated at their breakfast table or in their room, and we will wear a face covering whilst serving your breakfast
  • A pre-completed registration form will be left in each guests’ room to sign. A signature means all guests agree to follow Maple Bank’s COVID-19 protocols
  • Payment will be taken the morning of arrival and the receipt will be left in each room
  • Breakfast order forms will be in guest rooms on arrival, and will be required to be completed and left in reception before 9pm each day
  • Any guest with symptoms on arrival will not be permitted to stay
  • Any guests who develops symptoms during their stay will be asked to head home safely to seek professional advice and treatment

Guests rooms’ contents management and cleaning protocols

  • Our laundry is provided externally and our supplier cleans to NHS standard
  • Rooms will be deep cleaned and disinfected after each stay
  • Soft furnishings have been replaced with items which can washed after each stay:
    • Bedhead covers
    • Some bedspreads have been replaced with fleeces and throws
    • Cushions have been replaced with additional pillows (with pillowcases)
  • We will not be carrying out any room tidies during a guests stay
  • Each day we will ask guests to leave their windows open – weather permitting – and to put their bins outside to be emptied, along with any dirty cups/glasses/plates
  • Hand sanitiser is available in each room for guests to use

Dining room and breakfast

  • We will continue to ask guests to choose their breakfast time, to allow guests to enjoy their breakfasts and to enable more social distancing
  • We will continue to ask guests to pre-order their breakfast each day via the order form, as this helps us to plan our breakfast prep and reduce waste
  • Hand sanitiser is in the dining room to use on entry and prior to using the toaster
  • The dining room and other public areas will be disinfected every day
  • Each table setting is for two persons, on a table for four where possible (except for group bookings)
  • The dining room is set-up to allow maximum social distancing between tables and guests – minimum 2m – with separate side tables to accommodate their own set of condiments, jams and sauces
  • Each table will have its own milk and butter
  • Each table will have its own tea and coffee
  • Each table will have its own fruit salad and fruit juices if pre-ordered via the breakfast menu the night before
  • Each room or group booking will use the same table during their stay
  • Yoghurts and cereals are packed as individual portions
  • Your server will  be wearing a face mask in the dining room

Check-out

  • All guests will be asked to call if they develop symptoms within 14 days of check-out
  • On checkout, all guests will be asked to strip their bed and leave their towels/bed linen in a laundry bag in their room, to open their windows, and to leave their bins/dirty cups/glasses outside their door

Cancellations by Maple Bank Guest House

  • Due to the current UK government COVID-19 guidance, we are unable to accept any bookings from Tier 3 in England and Wales, and no Tier 3 or Tier 4 bookings from Scotland
  • Please note that all group bookings remain subject to any local lockdown requirements regarding multiple households from your home area(s), as well as for our area
  • Any changes in a Tier for a guests postcode might result in a cancellation made by Maple Bank Guest House.