COVID-19 STATEMENT

As part of our assessment for our COVID-19 ready accreditations, we are required to have a COVID-19 Statement available.  Please see below.

Maple Bank Guest House COVID-19 Statement

The well being of our guests and friends who work with us is – and will always remain – our top priority. We take great pride in maintaining the highest standards of cleanliness and hygiene across Maple Bank Guest House hotels at all times – reflected in guests reviews’.

In response to the COVID-19 virus, we have taken additional measures to make our cleaning and hygiene protocols even more rigorous.  These have been developed in conjunction with global and local public health authorities’ guidelines (including the WHO and Public Health England) – as well as various industry bodies such as Cumbria Tourism Authority, UK Hospitality and the B&B Association.

Daily house cleaning

  • Our cleaning regime: firstly with hot, soapy water, secondly with detergent/disinfectant
  • Our public areas and high volume guest touch point areas including door handles, handrails, tables and reception desk will be washed and disinfected everyday
  • PPE will be work during cleaning (gloves, mask, apron)

Room availability

  • We will only be booking a few rooms at a time, in order to deliver on our extended cleaning regimes and maintain social distancing in the dining room during breakfast
  • We will be rotating rooms in order to allow as much space as possible between bookings, up to three days before and after a booking

Check-in

  • Each guest to provide arrival time after 5pm, to stagger check-in times
  • Guests will be welcomed either in the car park or in the dining room, at 2m distance
  • A pre-completed registration form will be left in each guests’ room to sign. A signature means all guests agree to follow Maple Bank’s COVID-19 protocols
  • Payment will be taken the morning of arrival and the receipt will be left in each room
  • Breakfast order forms will be in guest rooms on arrival, and will be required to be completed and left in reception before 9pm each day
  • Any guest with symptoms on arrival will not be permitted to stay
  • Any guests who develops symptoms during their stay will be asked to head home safely to seek professional advice and treatment

Guests rooms’ contents management and cleaning protocols

  • Our laundry is provided externally and our supplier cleans to NHS standard
  • Rooms will be washed and disinfected after each stay
  • Soft furnishings have been replaced with items which can washed after each stay:
  • Bedhead covers
  • Bedspreads have been replaced with fleeces and throws
  • Cushions have been replaced with additional pillows (with pillowcases)
  • We will not be carrying out any room tidies, for stays of four nights or less, unless specifically requested. We will only hoover rooms on request, whilst wearing PPE
  • Each day we will ask guests to leave their windows open – weather permitting – and to put their bins outside to be emptied, along with any dirty cups/glasses/plates
  • Hand sanitiser is available in each room for guests to use

Dining room and breakfast

  • We will continue to ask guests to choose their breakfast time, to allow guests to enjoy their breakfasts and to enable more social distancing
  • We will continue to ask guests to pre-order their breakfast each day via the order form, as this helps us to plan our breakfast prep and reduce waste
  • Hand sanitiser is in the dining room to use on entry and prior to using the toaster
  • The dining room and other public areas will be washed and disinfected every day
  • Each table setting is for two persons, on a table for four where possible (except for group bookings)
  • The dining room is set-up to allow maximum social distancing between tables and guests – minimum 2m – with separate side tables to accommodate their own set of condiments, jams and sauces, as well as their own fruit juices, fruit salad (if pre-ordered), tea and coffee
  • Each table will have its own milk and butter
  • Each room or group booking will use the same table during their stay
  • Yoghurts and cereals are packed as individual portions
  • Fruit juice, hot drinks and hot meals will be placed on the hatchway between the kitchen and dining room for guests to collect, if they prefer

Check-out

  • All guests will be asked to call if they develop symptoms within 14 days of check-out
  • On checkout, all guests will be asked to leave their towels/bed linen in a laundry bag, to open their windows, and to leave their bins/dirty cups/glasses outside their door.