COVID-19 STATEMENT

As part of our assessment for our COVID-19 ready accreditations, we are required to have a COVID-19 Statement available.  Please see below.

On 31 December 2020, Cumbria entered Tier 4.  We are effectively in lockdown for at least two weeks and therefore unable to accept any guests between December 31 2020 and January 14 2021.  These dates will be updated as and when information is provided by the UK Government.

Maple Bank Guest House COVID-19 Statement

The well being of our guests and friends who work with us is – and will always remain – our top priority. We take great pride in maintaining the highest standards of cleanliness and hygiene across Maple Bank Guest House hotels at all times – reflected in guests reviews’.

In response to the COVID-19 virus, we have taken additional measures to make our cleaning and hygiene protocols even more rigorous.  These have been developed to ensure that they follow mandatory government guidelines as well following best-practice protocols in conjunction with global and local public health authorities’ guidelines (including the WHO and Public Health England) – as well as various industry bodies such as Cumbria Tourism Authority, UK Hospitality and the B&B Association.

Daily house cleaning

  • Our cleaning regime: using Dettol in all our rooms and public areas
  • Our public areas and high volume guest touch point areas including door handles, handrails, tables and reception desk will be disinfected everyday
  • PPE will be worn as needed during a requested bed linen change

Room availability

  • We will be rotating our rooms in order to allow as much space as possible between bookings.  This might mean that whilst a guest may have booked a kingsize room, a guest might have a double room or the family room on arrival, or vice versa

Check-in

  • Each guest to provide arrival time after 5pm, to stagger check-in times
  • Guests will be welcomed either in the car park, in the front porch area or in the dining room, at 2m distance
  • Face coverings must be worn in public areas until guests are seated at their breakfast table or in their room, and we will wear a face covering whilst serving your breakfast
  • A pre-completed registration form will be left in each guests’ room to sign. A signature means all guests agree to follow Maple Bank’s COVID-19 protocols
  • Payment will be taken the morning of arrival and the receipt will be left in each room
  • Breakfast order forms will be in guest rooms on arrival, and will be required to be completed and left in reception before 9pm each day
  • Any guest with symptoms on arrival will not be permitted to stay
  • Any guests who develops symptoms during their stay will be asked to head home safely to seek professional advice and treatment

Guests rooms’ contents management and cleaning protocols

  • Our laundry is provided externally and our supplier cleans to NHS standard
  • Rooms will be deep cleaned and disinfected after each stay
  • Soft furnishings have been replaced with items which can washed after each stay:
    • Bedhead covers
    • Some bedspreads have been replaced with fleeces and throws
    • Cushions have been replaced with additional pillows (with pillowcases)
  • We will not be carrying out any room tidies during a guests stay
  • Each day we will ask guests to leave their windows open – weather permitting – and to put their bins outside to be emptied, along with any dirty cups/glasses/plates
  • Hand sanitiser is available in each room for guests to use

Dining room and breakfast

  • We will continue to ask guests to choose their breakfast time, to allow guests to enjoy their breakfasts and to enable more social distancing
  • We will continue to ask guests to pre-order their breakfast each day via the order form, as this helps us to plan our breakfast prep and reduce waste
  • Hand sanitiser is in the dining room to use on entry and prior to using the toaster
  • The dining room and other public areas will be disinfected every day
  • Each table setting is for two persons, on a table for four where possible (except for group bookings)
  • The dining room is set-up to allow maximum social distancing between tables and guests – minimum 2m – with separate side tables to accommodate their own set of condiments, jams and sauces
  • Each table will have its own milk and butter
  • Each table will have its own tea and coffee
  • Each table will have its own fruit salad and fruit juices if pre-ordered via the breakfast menu the night before
  • Each room or group booking will use the same table during their stay
  • Yoghurts and cereals are packed as individual portions
  • Your server will be wearing a face mask in the dining room

Check-out

  • All guests will be asked to call if they develop symptoms within 14 days of check-out
  • On checkout, all guests will be asked to strip their bed and leave their towels/bed linen in a laundry bag in their room, to open their windows, and to leave their bins/dirty cups/glasses outside their door

Cancellations by Maple Bank Guest House

  • Due to the current UK government COVID-19 guidance, Cumbria entered Tier 4 on 31 December 2020.  We are effectively in lockdown for at least two weeks and cannot currently accept any guests between December 31 2020 and January 14 2021.  These dates will be updated as and when information is provided by the UK Government
  • Please note that all group bookings remain subject to any local lockdown requirements regarding multiple households from your home area(s), as well as for our area
  • Any changes in a Tier for a guests postcode might result in a cancellation made by Maple Bank Guest House.